ANALISIS KUALITAS PELAYANAN KEPERAWATAN RUANG RAWAT INAP DI RSUD SAWERIGADING PALOPO
Health-care industry paradigm currently requires hospitals providing satisfactory services to meet patients' needs and desires as well as to follow professional and medical codes of conduct. The purpose of this study was to analyze the quality of nursing care inpatient rooms at RSUD Sawerigading PalopoThis study is an associative causal research with quantitative approach. The research population are all nurses in the Sawerigading Palopo Public Hospital. Out of 193 nurses, this study took 135 nurses as the samples of this study. To collect data, this study applied field survey through questionnaires with Likert scales from 1 to 5 (1 = strongly disagree, 2 = disagree, 3 = neutral, 4 = agree, 5 = strongly disagree).The results of the analysis showed that the quality of nursing services at RSUD Sawerigading Palopo was perceived well by respondents, this was indicated by the average score of answers of 3.66 which was in the range of 3.4 - 4.2 (good). The indicator of nursing service quality that was rated the highest by respondents was regarding reliability, namely with an average value of 3.74 (high category), while the indicator that was rated the lowest by respondents was responsiveness, namely with an average value of 3.46 (good category).The quality of nursing services in the inpatient room is considered high with an average value of 3.66. It is expected that an increase in the quality of nursing services, especially in terms of the speed of responses of nurses in carrying out nursing tasks
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